Frequently Asked Questions
About Bra Fit
Why is my Bra overflowing?
If you're spilling out or overflowing from your bra, either on the sides or over the cup, your cup size is too small!
The Solution: Try a cup size larger! That's it!
For example, if you're wearing a 34B and the band seems supportive and snug but you're getting the dreaded "double boob" effect over the top of the cup, try a 34C. If the issue persists, try another cup size larger until your girls are completely enveloped in the bra cup with no spillage.
You can also consider trying different styles of bras, as different cup construction works better for different breast shapes & sizes!
Why is the Band of my Bra riding up in the back?
If your band is riding up in the back, it's almost always because your band size is too large! When we wear a band size that isn't snug enough, we overcompensate by tightening our straps, thinking support and lift should come from the strap.
It can take a little time to get used to the feeling of the band around your chest, but 80-90% of your support is meant to come from the band. The band of your bra should stay horizontal, or parallel to the ground, and, bonus, your straps won't hurt anymore!
The Solution: To fix, try a smaller band size until your breasts are supported mainly from the band.
As you adjust band sizes, you'll probably need to compensate cup size by going up one cup size for each band size you go down. These are referred to as 'sister sizes'.
For example, if you're wearing a 36C, go down to a 34 band size but up to a D cup size. If it's still too loose, the next size to try is a 32DD.
Why are my straps hurting or constantly falling down?
Bra straps can pose big problems, whether too tight, digging in and leaving indentations that can become permanent, or slipping off your shoulders non stop. The too tight bra straps are typically due to wearing a band size that's too loose, so we compensate by shortening our straps, mistakenly thinking the bra straps should support us.
The Solution: Try a smaller band size and be sure to adjust your bra strap. If your shoulders are sloping, try bra styles with straps that are closer set or try a simple accessory like the Fashion Forms Strap-Mate.
When trying a smaller band size, remember to go up a cup size for each band size you go down, for example, a 36D would become a 34DD. It might feel snug at first but not too tight, there should be just enough room to slide 1 finger under the band. Remember, most of your bras support will come from the band!
How do I know if my bra is fitting correctly?
Great Question! Bra fit is so important, here are some helpful tips to check your fit!
Adjust the band. The back of the bra should be level with the front.
Make sure the bra is not too loose. You should be able to slide only one finger underneath the band.
Fix falling straps. First, tighten the band, then shorten the straps.
Put on a close-fitting shirt over the bra. If the cups pucker or your breasts bulge, you are not wearing the correct bra size.
Look at yourself sideways in a mirror. Your breasts should sit midway between your shoulders and elbows. If not, you need a more supportive and better-fitting bra.
Choose a bra that fits perfectly when secured on the outermost hook. As the bra loosens over time, make the band taut by moving toward the tightest hook.
About Shipping & Returns
Does my order qualify for Free Shipping?
All orders within the contiguous U.S. qualify for free standard shipping service and usually arrive within 4-7 business days (for in-stock items).
See our Shipping Policy for more details on shipping options, rates, and timelines for US, Hawaii, Alaska, and Canada.
What is your Return Policy?
We are proud to offer the best return policy in our market. If you are not completely satisfied with a purchase we invite you to review our policies on refunds and returns, here.
When will my Refund be returned to my account?
Once we have received your return, your refund should be issued within 7-10 business days, back to the original form of payment - though it can take up 30 days depending on your institution. Some banking institutions may require additional days to process and post this transaction to your account once they have received the information from us. The return credit may not show up until your credit card’s next monthly billing cycle.
My package never arrived, What should I do?
Although very rare, this could happen. We cannot be held responsible for Goods damaged or lost in return shipment. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery. Should you incur an issue with your return shipment, please contact the carrier to file a claim with them directly. We are only able to refund or reship a package after 30 days has passed since the date of shipment. Once 30 days has passed, we will need confirmation from the shipping carrier to confirm loss of package in order to refund or reship.
Customer Resources & Guidance
Sizing & Style Guides
Sizing Guide: Even the best, most luxurious bra can feel uncomfortable if it doesn’t fit correctly. Understanding how to measure your chest can eliminate a lot of the challenge and help you find the perfect bra size for you. Find your size using our Sizing Guide.
Style Guide: Our team at Her-Rah! knows just how overwhelming it can be when you're looking for the right bra. Thats why we have created a Style Guide to help guide you through the different bra types and why you might need one versus the other depending on what activity you have planned for the day or what outfit you're wearing! Find it here!
Returns, Refunds & Exchanges
Be sure to reveiw our complete Return, Refund & Exchange Policy, here.
To initiate a return, please contact us at email@example.com and include the following information in your request for return/exchange:
• First & Last Name of Purchaser
• Phone Number
• Order Confirmation Number
• The name of item that you would like to return.
• Reason for Return
• Preferred Compensation: Refund / Store Credit / Exchange
Ambassador, Social Media & Affiliate Inquiries
We're looking to expand our team and add some new Brand Ambassadors to help Spread the Word!
Do you love your Her-Rah! Bra and Experience? Do you want access to exclusive discounts and free product? Do you have lots of fans and followers on social media?
Check out our Ambassador Page to learn more!
Wholesale Inquiries & Sponsorship Info
Her-Rah! is all about community, making our brand accessible and partnering with other small businesses to support one another. If you're interested in working together in this capacity, please reach out to Carole, via the information below.
Mailing Address: 1000 1st Street Harrison, NJ 07029
Didn't find what you're looking for?
Still have questions or need a little assistance? Ask our team on the Contact Us page and we will get back to you with an answer within 1-2 business days!