Refund policy
30-Day "Wear it, Wash it, Love it!" Guarantee!!
We get it! Shopping for your first bra online can feel “risky.” Her-Rah! 1st Bra takes the uncertainty and risk out of the equation and happily accepts returns and exchanges on merchandise* postmarked within 30 days of purchase.
When we receive your return, we will credit your original form of payment or reship the item requested to be exchanged and send you a notification via the email provided at the time of the original order to let you know that your return or exchange has been processed. Items that are gently used and unsoiled will be inspected, washed and donated to The Grateful Garment Project to assist in aiding survivors of sexual abuse. Altered Merchandise will be ineligible for return. If you received a promotional product, please include that or the return may be ineligible for reimbursement or exchange.
Qualifying returns are eligible for free return standard shipping. Qualifying exchanges are eligible for free standard return shipping and free standard reshipping for new size, color or style. Expedited shipping fees over the cost of standard shipping will not be refunded.
Life Gets Busy 90-Day Free Returns and Exchanges!!!
Life with tweens & teens can get busy! Items returned within 90 days from purchase, are still eligible for full refund, exchange and/or store credit with free return shipping if the Merchandise* is unwashed, unworn and unaltered. All hangtags must be attached to the merchandise and proof of payment and original packing slip must accompany the merchandise at the time of return. Items that are worn, soiled or do not have tags and do not include proof of purchase or original packing slip are not eligible for a refund/exchange and will be inspected, and donated or used for marketing purposes.
Qualifying returns are eligible for free return standard shipping. Qualifying exchanges are eligible for free return standard shipping and free standard reshipping for new size, color or style. Expedited shipping fees over the cost of standard shipping will not be refunded.
Her-Rah! For Our Forever Free Return Policy!
Products returned more than 90 days from purchase are still eligible online store credit in exchange for returned product if they are unwashed and unworn. Returned Merchandise* must be unwashed and unworn. All hangtags and stickers must be attached to the merchandise and proof of payment and original packing slip must accompany the merchandise at the time of return. Items that are worn, soiled or do not have tags and proof of purchase are not eligible for a refund and will be inspected and donated or used for marketing purposes and will not be shipped back to you. If the returned Merchandise is eligible for a refund, You will receive an online credit via email for the lowest price advertised since purchased.
Qualifying returns are eligible for free return standard shipping. Qualifying exchanges are eligible for free return standard shipping and free standard reshipping for new size, color or style. Expedited shipping fees over the cost of standard shipping will not be refunded.
Orders shipped internationally may be returned and exchanged in line with our policies but will incur shipping charges and applicable duty charges. All international shipping rates and duties paid are non-refundable.
- First & Last Name of Purchaser
- Phone Number (in case of any further questions)
- Order Confirmation Number (Can be found in Email Confirmation)
- The name of the line item that you would like to return.
- Reason for Return
- Preferred Compensation: Refund / Store Credit / Exchange
Our team will work diligently to review and process all requests within 2-3 business days. Once your return request is accepted, you will receive a return shipping label via email, with instructions on how and where to send your package. If you have received a promotional gift with a purchase, please remember to include the promotional item with your return. Items sent back to us without initiating a return request through the process without initiating the process as outlined above will NOT be eligible for refund or exchange and will be donated, not sent back to you.
Once we receive your return, your refund will be issued typically within 7-10 business days to the original form of payment but could take up to 30 days. Please note that some banking institutions may require additional days to process and post this transaction to your account once they have received the information from us. The return credit may not show up until your credit card’s next monthly billing cycle.
THE FINE PRINT:
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective/damaged or if you received the wrong item so that we can evaluate the issue and make it right.
*Exceptions / Non-Returnable items
Gift cards, special promotions, and sale items are final sales and are not eligible for return or exchange.
Packages Lost in Transit
Although very rare, this could happen. We cannot be held responsible for Goods damaged or lost in return shipment. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery. Should you incur an issue with your return shipment, please contact the carrier to file a claim with them directly. We are only able to refund or reship a package after 30 days has passed since the date of shipment. Once 30 days has passed, we will need confirmation from the shipping carrier to confirm loss of package in order to refund or reship.
Gifts
If the Goods were marked as a gift when purchased and then shipped directly to you, You'll receive a gift credit for the value of your return. Once the returned product is received, an e-gift certificate will be e-mailed to You.
If the Goods weren't marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to you later, we will send the refund to the gift giver.
Your Order Cancellation Rights
You are entitled to cancel Your Order within 30 days without giving any reason for doing so.
The deadline for cancelling an Order is 30 days from the date on which You ordered the Merchandise, NOT the date You or a 3rd party took possession of the product delivered.
In order to exercise Your right of cancellation, You must inform Us of Your decision by means of a clear statement. You can inform us of your decision by
Contacting us via email at: info@herrah1stbra.com
We will reimburse You no later than 30 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.
Conditions for Returns
In order for the Goods to be eligible for a return, please make sure that:
The Goods were purchased in the last 30 days for washed and worn Merchandise. Goods were purchased in the last 90 days for unwashed, unworn Merchandise.
The Goods after 30 days since purchase are in the original packaging and include attached hangtags, stickers, proof of purchase and original packing slip.
The following Goods are NOT eligible for refund and/or exchange:
Promotional items, E-Gift Cards, & The supply of Goods that have been altered.
The supply of Goods where the date of expiry is over. (30 days for washed and worn items. 90 days for unwashed, unworn items that include attached hangtags and proof of purchase.)
The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
Contact Us
If you have any questions about our Returns & Refunds Policy, as outlined above, please do not hesitate to contact us directly.
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Interpretation & Definitions
Interpretation:
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions:
For the purposes of this Return and Refund Policy:
"Company" (referred to as either: the Company, We, Us, or Our in this Agreement) refers to Her-Rah! 1st Bra, of New Jersey.
"Merchandise" or "Goods" refer to the items offered for sale on the herrah1stbra.com
"Orders" mean a request by You to purchase Goods from Us
"Website" refers to Her-Rah! 1st Bra, accessible at https://herrah1stbra.com
"You" refers to the individual accessing or using the Website, or the Company, or other legal entity on behalf of which such individual is accessing or using the Website, as applicable.